1. Will the jewelry tarnish or rust?
It is important to note that gold and silver plated jewelry are not real solid gold. Hence, due to the nature of the metals, the jewelry may tarnish overtime without proper care. However, there are steps that you can take to preserve the jewelry and ensure that they do not tarnish for a long time. Please refer to our 'How to care' section to find out more.
2. What's the character limit for the custom jewelry pieces?
We limit the custom text to 8 characters as anything beyond 8 characters will stretch too long.
3. I submitted the wrong custom text for the custom jewelry, can i change it?
Yes, please email us at firstname.lastname@example.org within 24 hours so that we can make the necessary changes.
Exchanges & Returns
4. CAN I CANCEL MY ORDER?
Yes, if you inform us of the cancellation within 2 hours. After that, we regret to inform you that all confirmed orders cannot be cancelled. Once we process your order, production for your customised jewelry will start, hence, we are unable to cancel your order. We hope you understand!
5. CAN I RETURN OR EXCHANGE MY ITEM?
We do not accept returns for custom jewelry. These pieces can only be returned or refunded if the item is damaged or we made a mistake in your order.
6. WHEN WILL MY ORDER BE SHIPPED?
For custom jewelry, we will require production time of 3 weeks. We will update you on the progress of your order and once ready, it will be dispatched within 1 to 3 working days. A tracking number will be sent to you once your order has been dispatched.
7. Do you ship worldwide?
Yes, we are based in Singapore but we offer international shipping to every destination. Please see 'shipping' page for more information.
8. HOW DO I TAKE CARE OF MY JEWELLERY?
Water, salt water, perspiration, soap, detergents & perfumes will cause the pieces to tarnish faster, hence, we recommend that you remove all jewelry before taking a shower or go swimming. We will not provide refunds or exchanges for jewelry that tarnish due to these factors. Please see 'How to care' page for more information.